Privacy Policy

1. Introduction

PulseMeal ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AR/AI menu platform, website, and related services (collectively, the "Service"). Please read this policy carefully. If you do not agree with the terms, do not access or use the Service.

2. Data Controller

PulseMeal (Namira Group) is the data controller responsible for your personal information. Our registered office is at 4 Arshakunyants Street, Yerevan, Armenia. For any privacy-related inquiries, contact our Data Protection Officer at info@pulsemealx.com or call +374 93 700251.

3. Information We Collect

We collect several types of information from and about users of our Service:

3.1 Information You Provide to Us

• Account Information: Name, email address, phone number, restaurant name, billing address, and payment information.
• Menu Content: Dish names, descriptions, prices, ingredients, allergen information, images, and videos you upload.
• Communication Data: Information you provide when contacting support, filling out forms, or participating in surveys.

3.2 Information Automatically Collected

• Usage Data: IP address, browser type, device information, pages visited, time spent, and clickstream data.
• AR/3D Interaction Data: Anonymous data about how guests interact with 3D models (e.g., which dishes are viewed most, rotation patterns).
• Cookies and Similar Technologies: We use cookies to remember preferences and analyze usage. You can control cookies through your browser settings.

3.3 PPG and Biometric Data (Health Feature)

If you use our optional AI-powered health recommendation feature, we may collect photoplethysmography (PPG) data from your smartphone camera. This data is processed locally on your device to provide personalized meal recommendations. Raw PPG data is never stored on our servers. Only anonymized, aggregated insights are used to improve our AI models.

4. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain the Service
• To process payments and manage subscriptions
• To personalize restaurant menus and AI recommendations
• To analyze usage patterns and improve platform performance
• To communicate with you about updates, security alerts, and support
• To comply with legal obligations

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract performance: To provide the Service you requested
• Legitimate interests: To improve our Service and prevent fraud
• Consent: For optional features like health recommendations
• Legal compliance: To fulfill regulatory requirements

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: With third-party vendors who assist with payment processing, hosting, analytics, and customer support.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: If required by law or to protect our rights, property, or safety.
• With Your Consent: For any other purpose disclosed at the time of collection.

7. International Data Transfers

PulseMeal operates in Armenia, Russia, and other countries. Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

8. Data Security

We implement industry-standard security measures, including encryption (TLS/SSL), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials confidential.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we retain anonymized statistical data but delete personally identifiable information within 30 days, unless legal retention obligations require otherwise.

10. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For consent-based processing, at any time

To exercise these rights, email info@pulsemealx.com. We will respond within 30 days.

11. Cookies Policy

We use essential cookies for authentication and security. Optional analytics cookies help us understand usage. You can disable cookies in your browser settings, but some features may not function properly.

12. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us.

13. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the platform. The "Last updated" date indicates when changes were made. Your continued use after changes constitutes acceptance.

15. Supervisory Authority (GDPR)

If you are in the EU, you have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first to resolve any concerns.