Refund Policy

1. Overview

At PulseMeal, we are committed to providing high-quality AR/AI menu solutions for restaurants. This Refund Policy explains the circumstances under which refunds may be issued for subscriptions, setup fees, and other charges. By subscribing to our Service, you acknowledge and agree to this policy.

2. Free Trial Offer

New customers receive 10 menu items free as part of our onboarding offer. During this period, you can test the platform without financial commitment. No payment information is required to access the free items. You only provide payment details when you decide to upgrade to a paid plan.

3. Subscription Plans and Billing

PulseMeal offers monthly subscription plans:

• Simple Plan: €50/month (up to 20 menu items)
• Silver Plan: €100/month (up to 50 menu items)
• Gold Plan: €200/month (up to 100 menu items)
• Business Plan: Custom pricing for unlimited items and enterprise features

All subscriptions are billed monthly in advance and automatically renew on the same day each month. Payments are processed securely via Stripe.

4. Free 14-Day Trial Period for Paid Plans

Eligible new customers may receive a 14-day free trial on paid plans. During the trial period:

• You will not be charged
• You can cancel anytime without penalty
• No refund is needed as no payment has been collected

If you do not cancel before the trial ends, your chosen subscription will automatically begin, and your payment method will be charged.

5. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team at billing@pulsemealx.com.

• Cancellation effective date: The end of the current billing period
• No further charges: After cancellation, you will not be billed again
• Service access: You retain full access to the Service until the end of your paid period
• Data export: You may export your menu data before your access ends

6. Refund Eligibility

Refunds are generally not provided for partial months or unused subscription time. However, we evaluate refund requests on a case-by-case basis under the following circumstances:

6.1 Eligible for Refund

• Duplicate billing: If you were accidentally charged twice for the same period, we will refund the duplicate charge.
• Unauthorized charges: If you can demonstrate that a charge was made without your authorization.
• Service unavailability: If PulseMeal experiences a documented, extended service outage (more than 7 consecutive days) that prevents you from using the platform.
• Billing error: If we made an error in calculating your invoice.

6.2 Not Eligible for Refund

• Change of mind or business circumstances
• Failure to use the Service during a paid period
• Dissatisfaction with features that were clearly described before purchase
• Cancellation initiated after the billing date (no partial refunds)
• Custom development work or setup fees already performed
• Printed paper menu production costs after approval of the design

7. Refund Process

To request a refund, please contact us at billing@pulsemealx.com within 14 days of the charge date. Include the following information:

• Your restaurant name and account email
• The invoice number and date of charge
• Detailed reason for the refund request
• Any supporting documentation (screenshots, etc.)

We will review your request within 5-7 business days and notify you of the decision. If approved, refunds will be processed to the original payment method within 10 business days.

8. Partial Refunds for Plan Downgrades

If you downgrade from a higher plan to a lower plan mid-cycle:

• Your new rate will apply at the next billing cycle
• No partial refund will be issued for the current period
• You will retain access to your current plan features until the end of the paid period

9. Printed Menu Refunds

Printed paper menus are custom-produced for each restaurant. Due to the personalized nature of this service:

• No refunds are available once the artwork has been approved and sent to print
• If we make an error in printing (e.g., wrong text or images), we will reprint at no cost
• If you cancel before the artwork is finalized, you will not be charged for printing

10. Chargebacks and Disputes

If you initiate a chargeback with your credit card company or payment provider, your account may be suspended immediately pending investigation. If the chargeback is resolved in our favor, we may charge a €25 administration fee to reinstate your account. We strongly recommend contacting us directly before initiating a chargeback to resolve any billing concerns.

11. Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Stripe transaction fees (these are charged by Stripe, not PulseMeal)
• Custom 3D modeling work after delivery of the initial draft
• Expedited setup or rush processing fees

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the platform. The "Last updated" date indicates when changes were made. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For billing inquiries or refund requests, please contact:

PulseMeal (Namira Group)
4 Arshakunyants Street, Yerevan, Armenia
Email: billing@pulsemealx.com
Phone: +374 93 700251

Our billing support team is available Monday through Friday, 10:00 AM to 7:00 PM (GMT+4).

14. European Union Right of Withdrawal

For customers in the European Union, you have the right to withdraw from a contract within 14 days of purchase without giving any reason. However, due to the digital nature of our Service, your right of withdrawal expires immediately once we begin providing the Service with your consent. By subscribing and using the platform, you acknowledge and agree that the Service begins immediately and you waive the cooling-off period.

15. Dispute Resolution

Any disputes regarding refunds shall be governed by the laws of the Republic of Armenia and resolved exclusively in the courts of Yerevan, Armenia. Before initiating legal action, both parties agree to attempt good-faith negotiation for 30 days.