Terms & Conditions

1. Agreement to Terms

By accessing or using PulseMeal's website, AR/AI menu platform, or any related services (collectively, the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including restaurants, partners, and visitors.

2. Description of Service

PulseMeal provides a cloud-based platform that enables restaurants to create, manage, and display interactive AR (Augmented Reality) and AI-powered digital menus. Features include:

• 3D visualization of dishes via AR
• AI-powered upselling and personalized recommendations
• Digital web menus with QR code access
• Printed paper menus with AR markers
• Analytics dashboard for restaurant performance tracking

3. Subscription Plans and Pricing

PulseMeal offers the following subscription plans:

• Simple Plan (€50/month): Up to 20 menu items, full AR/3D visualization, digital web menu, AI recommendations, printed AR markers.
• Silver Plan (€100/month): Up to 50 menu items, advanced 3D models, printed paper menu, priority support, AI weather-based upsell.
• Gold Plan (€200/month): Up to 100 menu items, custom AR animations, analytics dashboard, dedicated account manager, premium design & printing.
• Business Plan (Custom pricing): Unlimited menu items, white-label solution, dedicated infrastructure, global deployment, custom AR/3D content, SLA included.

All payments are processed securely via Stripe. Subscriptions are billed monthly and automatically renew unless canceled. The first 10 menu items are free for new customers on any paid plan.

4. Payment Terms

Payments are due at the beginning of each billing cycle. If a payment fails, we will attempt to retry the charge. After three failed attempts, your account may be suspended until payment is received. We reserve the right to change pricing with 30 days' written notice.

5. Cancellation and Refunds

You may cancel your subscription at any time via your account dashboard or by contacting support. Cancellations take effect at the end of the current billing period. No refunds are provided for partial months. Please refer to our Refund Policy for detailed information.

6. Restaurant Obligations

As a restaurant using PulseMeal, you agree to:

• Provide accurate and up-to-date menu information, including pricing, ingredients, and allergen data
• Ensure you have the necessary rights to all images, logos, and content submitted to the platform
• Comply with all applicable local, national, and international laws regarding food labeling, allergens, and advertising
• Not use the Service for any illegal or unauthorized purpose

7. Intellectual Property

All technology, software, designs, 3D models, and content created by PulseMeal (excluding customer-provided content) are the exclusive property of PulseMeal (Namira Group). You retain ownership of your menu content, but grant PulseMeal a license to display, store, and process that content as necessary to provide the Service. You may not copy, reverse engineer, or replicate any part of the PulseMeal platform.

8. Data Privacy

PulseMeal collects and processes personal data in accordance with our Privacy Policy. By using the Service, you consent to such collection and processing. We are committed to protecting your data and comply with GDPR and applicable data protection laws.

9. Limitation of Liability

To the maximum extent permitted by law, PulseMeal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the three months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We are not responsible for technical issues beyond our reasonable control, including internet outages or device compatibility problems.

11. Indemnification

You agree to indemnify and hold harmless PulseMeal, its founders (including Typhon Namira), employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or any applicable laws.

12. Modifications to Service and Terms

We reserve the right to modify or discontinue the Service at any time. We may update these Terms from time to time. Material changes will be communicated via email or through the platform. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Armenia. Any disputes arising under these Terms shall be resolved exclusively in the courts of Yerevan, Armenia.

14. Contact Information

For questions about these Terms, please contact us at:

PulseMeal (Namira Group)
4 Arshakunyants Street, Yerevan, Armenia
Email: legal@pulsemealx.com
Phone: +374 93 700251